Refund & cancellation policy

This policy applies to paid retail performance advisory engagements with Page Haven Core Advisory Co., Ltd. It does not cover products we do not sell, such as merchandise or software licences.

Eligibility

Refunds relate to engagement fees and deposits described in your written estimate. Informal email advice and free introductory calls are not fee-bearing and are not refundable items.

Timeframe to request

Refund requests must be emailed to hello@page-havencore.click within fourteen days of the event that triggers eligibility (for example, our cancellation, or your cancellation under the rules below).

Full refunds

A full refund of amounts paid is due if we cancel an engagement before the first scheduled store visit for reasons within our control, or if we fail to deliver the agreed report after collecting the final balance and you decline a revised delivery date.

Partial refunds

If you cancel after visit days have begun, fees for completed visit days, travel already incurred, and preparation hours documented in the estimate remain payable. Any unused portion of a deposit after those costs may be refunded.

Non-refundable items

Third-party travel tickets purchased with your written approval, venue hire for working sessions booked at your request, and printed materials produced specifically for your brand are non-refundable once purchased or printed.

Deposits

A typical fifty percent deposit reserves advisory calendar weeks. If you cancel more than fourteen days before the first visit, we refund the deposit minus a scheduling fee of ten percent of the total engagement fee. Cancellations inside fourteen days forfeit the deposit, except where we successfully rebook the same weeks with another client—in which case we refund the deposit minus the ten percent fee.

Rescheduling

One reschedule of visit weeks with at least ten days’ notice is available without charge, subject to advisor availability. Further reschedules may incur a fee stated in writing before the new dates are confirmed.

No-shows and access failures

If a scheduled store denies access without twenty-four hours’ notice, that visit day is treated as delivered for billing purposes. We will offer one replacement slot within thirty days where calendars allow.

Work already started

Document review, briefing calls, and draft report sections completed before cancellation are billable at the daily rates implied by your estimate.

Refund process & timing

Approved refunds are processed to the original payment method within fifteen business days after we confirm eligibility in writing. Bank processing times may add several days beyond our transfer date.

How to request

Email hello@page-havencore.click with your company name, estimate reference, and reason. Phone: 662 2233015. Address: Street: 36 Srasrong Road Wat Rachabopit; City: Bangkok; State/province/area: Bangkok; Zip code: 10200; Country calling code: +66; Country: Thailand

Exceptions

If an engagement letter signed by both parties sets different cancellation terms, that letter prevails for the named engagement only.